Frequently Asked Questions (FAQ)

X Memorabilia is a UK-based online retailer specialising in authentic signed sports and entertainment memorabilia.

We organise private signing sessions, work with authorised partners, and manage our products from sourcing through to dispatch. Every item listed on our website is carefully documented, securely stored, and professionally packaged before being shipped directly to our customers.

Memorabilia is sourced exclusively through private signing sessions organised directly by us, or via established and authorised signing partners.

Each item is individually documented and issued with its own Certificate of Authenticity. Where applicable, signing sessions are photographed and recorded. We apply strict internal authentication standards to ensure every product we sell is 100% genuine.

We accept major credit and debit cards including Visa, MasterCard and American Express, as well as PayPal and bank transfers. All transactions are processed securely to protect your personal information.

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier’s tracking page. You can use this information to monitor the delivery status of your order.

We offer a 30-day return policy for items in their original condition. For full details, please refer to our Return Policy page.

Orders can be cancelled before they are dispatched. If you wish to cancel an order, please contact our Customer Service team promptly. For more details, visit our Cancellation Policy page.

Yes, we ship worldwide using trusted courier partners. All orders are securely packaged and fully tracked. International shipping costs and delivery times vary depending on destination and the service selected at checkout.

Customs duties and taxes may apply depending on your country’s regulations. For more information, please see our Shipping Information page.

Our Customer Service team is here to assist you. You can reach us via email at sales@xmemorabilia.com or through our Contact Us page.

No, we do not offer valuations or purchase memorabilia from the general public under any circumstances.

Yes. Every signed item sold by X Memorabilia is issued with its own Certificate of Authenticity through our proprietary authentication platform, CertAuthentic™.

Each CertAuthentic™ certificate is uniquely numbered and linked to the specific item you purchase. Where applicable, signing session photography or supporting documentation is securely recorded. This provides transparency, traceability, and confidence that your memorabilia is genuine.

Condition varies depending on the specific item and the original product supplied for signing.

Some memorabilia may be based on original or older items from previous seasons or releases, and these can display natural age-related characteristics. Items are sold as collectibles and may not always be brand new unless explicitly stated.

If you require specific confirmation regarding condition before purchasing, please contact us and we will be happy to provide further details.

Yes. If you are buying a gift and would like advice, a delivery date check, or help choosing the right item, contact us and we will do our best to help. For bespoke requests, please reach out before ordering so we can confirm what is possible.

If your parcel arrives damaged, please contact us as soon as possible with photos of the packaging and item, and we will advise the next steps. If a parcel is delayed or appears to be missing, we will work with the courier to investigate and keep you updated throughout.