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Frequently Asked Questions (FAQ)
Welcome to X Memorabilia’s FAQ page! We’ve compiled answers to the most common questions to help you get the most out of your experience with us. Whether you’re curious about our shipping policies, need guidance on returns, or want to learn more about the authenticity of our memorabilia, you’re in the right place.
Explore the questions below to learn more about how we work, what we offer, and how we ensure a seamless experience for our valued customers.
X Memorabilia is an approved marketplace for authentic sports and entertainment memorabilia. We connect collectors with genuine signed items and collectibles from trusted sources, ensuring each product meets the highest standards of authenticity.
We collaborate exclusively with verified sellers and trusted partners to provide authentic memorabilia. Each item is accompanied by a Certificate of Authenticity, and we conduct rigorous checks to guarantee its legitimacy.
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. All transactions are processed securely to protect your personal information.
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's tracking page. You can use this information to monitor the delivery status of your order.
We offer a 30-day return policy for items in their original condition. For detailed information on returns, please refer to our Return Policy page.
Orders can be cancelled before they are dispatched. If you wish to cancel an order, please contact our Customer Service team promptly. For more details, visit our Cancellation Policy page.
Yes, we offer international shipping to various countries. Shipping costs and delivery times vary based on the destination. For more information, please see our Shipping Information page.
Our Customer Service team is here to assist you. You can reach us via email at [email protected] or through our Contact Us page.
No, we do not offer valuations or purchase memorabilia from the general public under any circumstances.
Can’t find what you’re looking for? Don’t worry—our friendly Customer Service team is here to assist you. Simply reach out via our Contact Page, or email [email protected]. We’re committed to providing the answers and support you need.